Centralizing Development Workflows for Efficiency and Scale
The Development Suite serves as the backbone for Elevance Health’s internal app ecosystem. Prior to redesign, developers juggled multiple disconnected tools, slowing progress and introducing errors. I worked closely with engineering, product, and operations teams to reimagine the platform, focusing on unifying core tools and automating repetitive tasks. By creating an intuitive, scalable interface, the platform enables faster development cycles and reduces friction, allowing teams to meet growing business demands confidently.
Fragmented Tools and Inefficient Workflows
Development teams faced challenges navigating multiple platforms and manually integrating tools, leading to delays and increased errors. The lack of a scalable foundation meant the platform couldn’t keep pace with rising project volumes and complex app requirements. These inefficiencies impacted productivity, collaboration, and ultimately slowed the delivery of critical healthcare applications.
Flexible Customization
Development Suite empowers developers with flexible API configurations, enabling them to tailor workflows and integrate effortlessly with their tools. With adaptable interfaces and features, it’s designed to meet unique business needs seamlessly.
Built to Scale
Scalability is at the heart of Development Suite, effortlessly adapting to growing user bases, larger datasets, and complex tasks. No matter how your app evolves, the platform ensures smooth, reliable performance.
Comprehensive Support
Development Suite offers robust assistance with knowledge bases, community forums, dedicated teams, and round-the-clock support for urgent needs. Onboarding sessions and thorough documentation ensure developers get started smoothly and confidently.
Optimized for Heavy Workloads
Development Suite is engineered for high performance, handling even demanding AI/ML workloads with ease. Distributed systems, load balancing, real-time monitoring, and automatic scaling ensure seamless operation during peak usage.
Streamlining Workflows for Efficiency and Scalability
Partnering with internal stakeholders, we identified key pain points around navigation complexity, integration gaps, and scalability limits. Our approach focused on consolidating essential tools into a single, user-friendly interface while building a scalable architecture to support future growth. Emphasizing developer efficiency, we aimed to minimize manual steps, reduce errors, and align the platform with technical and business priorities.
Insight
Solution
The Elevance Development Suite automates workflows, reducing development time for various users - from traditional devs to AI/ML engineers and low-code/no-code creators.
Impact
Enhanced productivity and streamlined processes ensure developers can focus on innovation rather than repetitive tasks.
Insight
Solution
The suite's modular architecture ensures adaptability, allowing teams to scale solutions without rigid infrastructure constraints.
Impact
A user-friendly interface and scalable approach make complex processes accessible to all skill levels.
Insight
Solution
The suite offers powerful data management tools and AI-driven analytics, optimizing workflows and improving interoperability across systems.
Impact
Seamless data access enhances decision making, ensuring healthcare tech operates efficiently and securely.
Iterative Collaboration to Build a Unified Platform
We started with discovery sessions and interviews to gather insights from developers and team leads. Mapping current workflows revealed redundancy and bottlenecks. Using wireframes and prototypes, we tested ideas early, refining navigation and feature layouts based on feedback. Close collaboration with engineers ensured feasibility and smooth integration with backend systems. Regular demos and feedback loops helped align the evolving design with user needs and business goals.
Shaping Design with Internal Feedback
Though direct user research was limited, we leveraged internal feedback channels and usability tests to guide design decisions. Observing how developers interacted with the legacy system highlighted areas of confusion and friction. We prioritized simplifying complex workflows, improving data visibility, and enhancing navigation. Iterative internal testing validated design changes, ensuring the new platform met real-world needs.
Developers require a platform that balances full control over backend processes with intuitive tools to minimize unnecessary complexity and streamline workflows.
Experienced Developer
As projects expand, developers require a platform that scales effortlessly while maintaining optimal performance, ensuring stability and reliability at every stage of growth.
AI/ML Developer
Complex integration processes can lead to significant delays, making streamlined, intuitive workflows essential for meeting project timelines and maintaining momentum.
Low-Code Developer
"A centralized dashboard providing a clear, unified overview of tasks can significantly reduce the time spent navigating multiple tools, enhancing productivity and focus.
Traditional Developer
Developers value the ability to switch seamlessly between cloud providers, prioritizing platforms that ensure flexibility without tying them to a single ecosystem.
DevOps Specialist
Comprehensive yet accessible documentation is essential for onboarding new team members, ensuring they can quickly navigate processes without unnecessary complexity.
Project Manager
Integrating AI to identify project bottlenecks and propose optimizations enables proactive decision-making, driving significant gains in productivity and efficiency.
AI/ML Engineer
Robust data security measures are critical for safeguarding sensitive user information, ensuring compliance and maintaining user trust.
Security Architect
While predefined workflows offer convenience, the ability to customize processes is crucial for addressing unique project requirements effectively.
Low-Code Developer
"A platform enabling real-time collaboration among developers while preventing version conflicts can dramatically enhance productivity and cohesion.
Backend Developer
Says: Integration is complex and frustrating
Key Quote:
“I spend hours trying to connect tools seamlessly, but errors keep cropping up.”
Common Frustrations:
Developers often mention feeling by the lack of intuitive APIs.
Pain Points:
Repeated complaints about needing clearer guides and examples.
Thinks: Workflow feels disorganized
Thoughts:
“I wish this process were more straightforward.”
“There’s got to be an easier way to scale this system.”
“Why isn’t there better documentation?”
Insight:
Highlight the developer’s internal concerns, like complexity, time investment, or the frustration of unclear APIs.
Feels: “Overwhelmed and frustrated.”
Emotions:
“Annoyed when simple things take too long.”
“Anxious about delivering projects on tight timelines.”
“Relieved when a solution actually works as promised.”
Insight:
Emphasize emotional triggers, like the stress of troubleshooting errors or satisfaction when tools are reliable.
Does: Spends time troubleshooting errors.
Key Actions:
“Searches for online forums and resources.”
“Writes custom scripts to bridge gaps in functionality.”
“Reaches out to support teams or peers for help.”
Insight:
Illustrate proactive or reactive behaviors, like researching solutions, trial-and-error experimentation, or reaching out for guidance.
Creating an Intuitive, Scalable Platform
Our redesign centered on four pillars:
Unified Interface: Centralizing tools and services to reduce context switching.
Real-Time Sync: Ensuring data updates propagate instantly to avoid conflicts.
Automation: Minimizing manual integrations and repetitive tasks.
Scalability: Designing architecture that supports growing project volumes and complexity.
These solutions combined to deliver a more efficient, reliable development environment, improving both speed and quality of app delivery.
Accelerating Development with a Scalable Platform
Post-launch, teams experienced reduced time navigating tools and faster feature releases. Real-time syncing improved collaboration, while automation cut down errors and manual overhead. The scalable design handled increasing project demands, future-proofing the platform as Elevance Health continues to grow. Feedback highlighted improved developer satisfaction and confidence in delivering high-quality applications efficiently.
Designing for Scale and Flexibility
This project underscored the importance of balancing usability with scalability in a technical ecosystem. Collaborating closely with engineering helped us solve deep workflow issues while ensuring the tools could scale across teams and use cases. In the absence of direct user research, we leaned on internal validation and iteration to move forward. I’m continuing to evolve the platform with a focus on developer experience, modularity, and long-term adaptability.
Evolving Platform via Feedback and Scalability
Development Suite spans a growing number of tools and experiences—each with unique workflows, users, and integration points. As the platform continues to evolve, our focus remains on refining the core experience, scaling successful patterns, and prioritizing areas with the highest impact. We’re partnering closely with engineering and product teams to roll out additional improvements and maintain design consistency as new functionality is introduced.
Project Info
Expertise
Visual Design
Interaction Design
Prototyping
UX Strategy
Design Systems
Collaboration with Engineers & Stakeholders
Platforms
iOS
Android
Desktop
